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AI customer support for email and chat

Less time answering customers. More time for your business.

TameSupport handles your customers’ repetitive requests through email and chat, using your company’s information. More complex requests stay with your team.

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Email AI

Example
From
Customer
Subject
Support request

How can I request support for the service?

AI-prepared reply

Describe the issue and tell us which service you need help with. Our team will have the information needed to assist you.

Chatbot AI

Example

Can I speak with your team?

Of course. Describe your request and I will pass it to the team with the chat context.

Your team steps in when needed

What it can do

What it can do for your company.

TameSupport helps businesses in any sector handle repetitive requests through email and chat, even without an ecommerce store.

Email AI

Handles requests received by email, preparing or sending replies based on your company’s information.

Chatbot AI

Answers visitors’ questions directly on your website, even when your team is unavailable.

Human support

More complex requests are assigned to your team, following the agreed procedures.

One step at a time

We start with the simple things. Then we grow together.

With the Managed Base plan, we start with the most frequent requests, check the answers, and gradually expand the tasks TameSupport can handle independently. Your team stays in control throughout.

Automated request categories

0/5

Support coverage (simulated)

0%

Illustrative example: actual coverage depends on the requests received and the automations enabled.

Fewer repetitive requests for your team. More time for those that need attention.

Your customers’ requests

  • Opening hours

    Configured company information.

    Team
  • Service information

    Verified information and procedures.

    Team
  • Product availability

    Requires current data or a suitable integration.

    Team
  • Shipping issues

    Only requests matching the configured procedures.

    Team
  • Complex complaints

    Complex situations stay with the team.

    Team
Illustrative simulation

Before TameSupport

All requests are handled by the team.

Illustrative example

Customer

What are your opening hours?

Team

The team checks the company information and replies to the customer.

Manual handling

Setup and integrations

It integrates with the tools you already use.

TameSupport can handle email, a chatbot, or both. You do not need an ecommerce store: the assistant can use your company’s information and procedures directly.

  • Email and chatbot: use one channel or both.
  • WooCommerce: the first supported ecommerce integration. Other platforms are available on request, subject to assessment.
  • Custom integrations: we can assess connections to other business software and systems.
Email Independent channel
Chatbot Independent channel
TameSupport
WooCommerce Optional integration
Other platforms On request

Custom integrations

We assess and build tailored connections to your existing website, software, and communication channels. Together, we agree on the work required and how the integration will be managed over time.

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Free standard installation
We guide you through standard installation and initial TameSupport configuration.
Custom development quoted separately
For integrations that require dedicated development, we agree on the work and costs in a separate quotation before starting.

Dedicated configuration

Your information. Your procedures. Your tone of voice.

We configure TameSupport using your company’s information, procedures, and guidance. The assistant is prepared and checked before activation, so its answers reflect the way you work.

Company data sources and instructions Authorized website and domains Separate data and conversations

Personalized management with Managed Base

We continue to look after it after launch.

With the Managed Base plan, we maintain the assistant and work to reduce incorrect, incomplete, or irrelevant answers. We review conversations, update information, and improve the AI’s behaviour across email and chat over time.

The aim is to make TameSupport more useful and reliable over time.
  • We review real conversations.
  • We update instructions and information sources.
  • We improve the rules used to answer or involve your team.

Pricing

Your assistant, with personalized management.

AI support for email and chat with 2,000 monthly responses, free standard installation, and personalized management included.

TameSupport Managed Base

€249/month

We handle your assistant’s configuration, monitoring, and ongoing improvements.

  • AI assistant for email and/or chatbot
  • 2,000 monthly AI responses included, shared across channels
  • Unlimited team members, with no per-seat fees
  • Free standard installation
  • Assisted initial configuration
  • Personalization using company information
  • Complex requests passed to your team
  • Assistant monitoring and maintenance
  • Conversation analysis and review of problematic responses
  • Company information and instructions updated by our team
  • Improvements to response and team handoff rules
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Custom development for tailored integrations is quoted separately. Higher volumes are available on request.

Frequently asked questions

It adapts to the way you work.

What is TameSupport?

TameSupport is an AI assistant that automates customer support through email and chat. It uses your company’s information to answer repetitive requests and involves your team when needed.

Can I use only email or only the chatbot?

Yes. You can use TameSupport to handle email, a chatbot on your website, or both, depending on your company’s needs.

Do I have to configure everything myself?

No. The plan includes free standard installation and assisted initial configuration. After activation, we continue to look after and improve the assistant.

How long does activation take?

It depends on the channels requested, the information available, and any integrations. During configuration, we agree on the necessary activities and expected timing together.

How is it different from a traditional chatbot?

TameSupport answers using your company’s information and procedures, and can involve your team when needed. We guide you through standard installation and initial configuration. With Managed Base, we also check its behaviour and work to improve it over time.

Does my team stay in control?

Yes. We can define which requests the assistant handles independently and which are assigned to an operator, according to the agreed procedures.

What happens when the AI does not know an answer?

TameSupport can recognize when the available information is insufficient and request an operator’s help, avoiding unsupported answers.

How are AI errors handled?

We monitor the assistant’s behaviour, review problematic answers, and update information and instructions to progressively improve its reliability.

Can I update the information it uses?

Yes. Company information and procedures can be updated when products, services, or working practices change. We handle updates using the information you provide.

Do I need an ecommerce store?

No. TameSupport can work with your company’s information, even without an ecommerce store or specific integrations.

Which platforms is it compatible with?

WooCommerce is the first supported ecommerce integration. We can assess connections to other platforms and business systems on request.

Can it answer questions about orders?

Yes, when the integration supports it and after the customer’s identity has been verified.

How much does TameSupport cost?

TameSupport Managed Base costs €249 per month. It includes 2,000 monthly AI responses shared across channels, free standard installation, and personalized management. Custom development is quoted separately; you can request a custom offer for higher volumes.

What does personalized management include?

We review conversations and update information, instructions, and rules to improve the assistant over time. Customer requests that need human input remain with your team.

How are AI responses counted?

Each response generated by the assistant counts towards monthly usage, whether it comes from email or the chatbot. The 2,000 included messages are shared across the activated channels.

What happens if I exceed 2,000 responses?

We can agree on a higher volume based on your company’s needs. Terms are defined before any additional usage is activated.

TameSupport for your business

Reduce the time spent on customer support.

Discover how TameSupport can help you handle customer requests through email and chat. Together, we configure a solution suited to your company.

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