Improve AI answers
Turn an observed mistake into a verifiable correction to sources, procedures or approved answers.
Start with a concrete case
Open a conversation containing an incorrect or incomplete answer. Keep the question and describe the expected result using company-approved information. Improving content requires the relevant permissions; with the Managed service, you can send the case to your contact.
Identify what needs correcting
- Check which procedure was used and, when available, the sources consulted in the conversation.
- If information is missing or outdated, update its Knowledge Base source and wait for processing.
- If behaviour is wrong, clarify the procedure’s instructions, scope or team involvement.
- When available, use Improve response to prepare a correction. Review it and verify the facts before confirming.
- Select Save to Knowledge Base only for a checked answer, reviewing its destination and availability to the relevant procedure.
- Repeat the question in a new test, plus a similar case and a case requiring team handover.
Expected result
The correction has an identified cause, an updated source or procedure, and a repeatable test. Saving an answer does not permanently retrain the model: the content needs to be available and consulted in the right context.
If the error repeats
- Check that the updated source has finished processing and conflicting versions are removed.
- Check the selected procedure and its linked sources.
- Remove ambiguous instructions and distinguish automatic cases from those requiring the team.
- Send your contact the question, actual answer and expected answer, without unnecessary personal data.